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Help individuals and teams quickly confront and solveproblems.
About the Program:
Equip your workforce with a problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once they learn to A.C.E. it!
This program features the A.C.E. model:
A - Ask fact and feeling questionsC - ...
Equip employees to make the right choices in tough ethical situations.
About the Program:
Help ensure employees are prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law with the help of A.C.T.: Analyze the situation; Consider the consequences; Take appropriate action. With a dozen ...
Add energy to any training with the enchanting animals of SeaWorld®
About the Program:
This light-hearted program features the enchanting animals of SeaWorld�® in an entertaining presentation filled with plenty of personality and memorable music. Accentuate the Positive is also a perfect prelude or close to your Whale Done!™ training experience.
This innovative training program will provide everyone in your organization with the tools they need for a greater sense of empowerment and increased productivity. Participants will learn to view accountability as an ongoing process for achieving personal effectiveness.
Participants learn to: ...
About the Program:
The images in America the Beautiful make the lyrics of the song with the same name come alive! Witness the beauty of America in nature and in its people. This video blends scenes of our great nation with images of the diverse men, women and children who make this the greatest ...
About the Program:
The images in America the Beautiful make the lyrics of the song with the same name come alive! Witness the beauty of America in nature and in its people. This video blends scenes of our great nation with images of the diverse men, women and children who make this the greatest ...
About the Program:
Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare! This compelling program immerses participants in a unique learning experience that explor
Help employees deal with difficult attitudesandeliminate negativity.
About the Program:
It's sad but true … one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios introduce a ...
Promote a safe work environment and preventworkplaceviolence.
About the Program:
Each year at work, one thousand people are homicide victims, and two million people are assaulted. Now, help your employees be S.A.F.E.: Stay aware; Analyze the situation; Factor in feelings; Engage in a solution. They will learn to recognize behaviors and warning signs of ...
Help managers better engage a cynical workforce.
About the Program:
If your organization seems to have more brick walls than hallways and doors, it's time for a “totally twisted, deadly serious” look at leadership. That's how Stan Slap, renowned speaker, author and e
About the Program:
Getting it all done these days isn t easy. While most of us have more job responsibilities than ever, we also have tighter deadlines. So what s the answer? DELEGATING. It's a concept many people find absolutely frightening, and with good reason. Letting go of important projects ...
ABM Industries customized version
Drawing the Line helps organizations navigate through the legal jargon associated with AB1825 and gives managers clear, concrete and specific actions they can (and must) take to address unacceptable behavior in the workplace. Designed with AB1825 requirements in mind, this online and interactive ...
Drawing the Line helps organizations navigate through the legal jargon associated with AB1825 and gives managers clear, concrete and specific actions they can (and must) take to address unacceptable behavior in the workplace. Designed with AB1825 requirements in mind, this online and interactive ...
ABM Industries customized version
Drawing the Line helps organizations navigate through the legal jargon associated with AB1825 and gives managers clear, concrete and specific actions they can (and must) take to address unacceptable behavior in the workplace. Designed with AB1825 requirements in mind, this online and interactive ...
Drawing the Line helps organizations navigate through the legal jargon associated with AB1825 and gives managers clear, concrete and specific actions they can (and must) take to address unacceptable behavior in the workplace. Designed with AB1825 requirements in mind, this online and interactive ...
Drawing the Line helps organizations navigate through the legal jargon associated with AB1825 and gives managers clear, concrete and specific actions they can (and must) take to address unacceptable behavior in the workplace. Designed with AB1825 requirements in mind, this online and interactive ...
Improve productivity by turning conflict intocollaboration.
About the Program:
Deadlines, change, stress, miscommunication, confusion over responsibilities; there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees ...
About the Program:
Turn your meeting leaders into experts who can bring a laser-like focus to every agenda, manage discussions with ease and condense a week's worth of meetings into a single session. "Fearless Facilitators" skillfully engage participants and make any group engagement more ...
About the Program:
Turn your trainers into experts who can bring a laser-like focus to every learning plan, handle disruptions with ease and manage classroom dynamics effectively for fewer distractions and better outcomes. "Fearless Facilitators" skillfully engage participants and make any ...
Minimize conflict and strengthen collaboration among all generations.
About the Program:
With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the ...
Minimize conflict and strengthen collaboration amongallgenerations.
About the Program:
With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the ...
About the Program:
Discover an interviewing approach that will help your organization prevent high turnover, eliminate unnecessary training and avoid damaging lawsuits. Dr. Paul Green,
Help service representatives deal effectively withdifficult customer situations.
About the Program:
There is no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What's more, they'll become experts at working through ...
About the Program:
The "archival-look" footage in I Remember shows the simple elegance and dignity of what is right w
Help managers improve workrelationshipswiththeiremployees.
About the Program:
Twenty-five thousand employees can't be wrong when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and ...
Develop a safe healthcare environment with committed, ethical employees.
About the Program:
Trust and integrity are vital to the effectiveness of healthcare institutions everywhere. Developed in cooperation with Kindred Healthcare, Inc., this program promotes quality care and helps employees understand how consistent, ethical behavior links directly to organizational ...
Promote awareness of how harassment and discrimination impact entire organizations.
About the Program:
There is far more to workplace harassment and discrimination than just sex. To demonstrate, this program dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. It is an eye-opening experience for everyone in ...
Promote awarenessofhowharassmentanddiscriminationimpactentireo rganizations.
About the Program:Customized for ABX AirThere is far more to workplace harassment and discrimination than just sex. To demonstrate, this dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. It is an eye-opening ...
This program helps managers to provide a front-line defense against costly litigation.
About the Program:
In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a front-line defense against costly litigation. Armed with an understanding of the ...
Inspire your workforce to deliver service from theheart !
About the Program:
Discover the incomparable power of customer service delivered from the heart! Johnny the Bagger�®: A True Story of Customer Service explores how a young man with Down syndrome makes an unforgettable impression each day in the grocery store where he works as a bagger. The ...
Build inclusion and cultural competency in theworkplace .
About the Program:
It's one thing to talk about diversity and fairness in the workplace; it's quite another to grapple with issues day-to-day, face-to-face. The F.A.I.R. approach (Feedback, Assistance, Inclusion and Respect) equips employees at every level to broaden their definition of diversity ...
Build inclusion and cultural competency in the workforce.
About the Program:
The F.A.I.R. approach (Feedback, Assistance, Inclusion and Respect) equips employees at every level to broaden their definition of diversity and build positive, productive relationships. Powerful scenarios demonstrate what to say and do when cultural differences impact jobs and ...
Equip managers to step up and promote ethical conduct and compliance.
About the Program:
How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader! This program helps managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Using the ...
Help managers legallyhandledisciplineandterminationissues.
About the Program:
Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow if they are to stay out of court. In ...
Equip managers with the legal skills needed to find andhire the right people.
About the Program:
Recruiting and hiring can be a legal minefield for managers. This program equips them with the skills they need to avoid legal pitfalls in finding and hiring the right people. It also addresses the most common stumbling blocks, including job descriptions, job advertising, ...
Provide managers with the legal knowledge tokeeptheworkplace safe.
About the Program:
No organization wants its name on the frontpage when the headline involves workplace violence. This program explores preventive measures and examines the legal obligations of managers and their organizations. Topics include hiring policies, appropriate responses to angry ...
Give managers the legal knowledge to preventworkplacediscrimination.
About the Program:
Do your managers know they are legally responsible for addressing harassment and discrimination situations in their workplace? This program brings them up to speed fast using straightforward language and real-world examples. Managers gain the knowledge, tools and insights they ...
Help your managers legally maintain a safe, drug-freeenvironment.
About the Program:
You suspect an employee is “under the influence” while on the job. How do you deal with the situation without putting the organization at risk of a costly lawsuit? This program helps managers deal with the tough problems involving substance abuse in the workplace. Help your ...
Help managers learn how to effectively handleandrespond to tough ADA issues.
About the Program:
Do your managers really understand the Americans with Disabilities Act (ADA) and their responsibilities for complying with it? This program provides accurate legal information to help managers understand what is expected of them, how to sort through the tough issues and ...
Promote effective, legal documentation andcommunication of privacy policies.
About the Program:
Do your managers clearly understand the rules about privacy in the workplace? This program examines employees�™ right to privacy and your organization�™s rights to protect its information and property. Managers will learn how to effectively and legally establish, ...
Demonstrates techniques that help managers communicateexpectations effectively.
About the Program:
How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let�™s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at ...
This simple but powerful five-step process empowers employees to communicate with impact anytime, anywhere .
About the Program:
Employees who learn how to make their P.O.I.N.T. (Prepare, Outline, Involve audience, Narrow objectives, Tailor) can really make a difference! This simple but powerful five-step process empowers your workforce to communicate with impact anytime, anywhere. By voicemail or email, ...
Promote personalresponsibilityforcreatingrespectfulwork environments.
About the Program:
The desire to be treated with respect is something we all have in common, especially in the workplace. The M.E.E.T. approach (Make time to discuss; Explore differences;
Encourage respect; Take personal responsibility) counteracts shame, blame and stereotyping that create ...
M.E.E.T. on Common Ground™ - Video Section
Explanation of the M.E.E.T. model as a respect-building communication tool.
Office worker tells someone on the phone that he's going to "Jew down" a vendor in front of Jewish coworker
Two African American individuals are joking about racial issues in the break room, making other coworkers uncomfortable
Dealing with language barriers in the workplace
Dealing with language barriers in the workplace
Male coworkers engaging in conversation regarding a female employee's promotion because she looks good in a skirt
Promote personal responsibility forcreatingrespectfulwork environments.
About the Program:
The desire to be treated with respect is something we all have in common, especially in the workplace. The M.E.E.T. approach (Make time to discuss; Explore differences; Encourage respect; Take personal responsibility) counteracts shame, blame and stereotyping that create toxic ...
Help managers enforce zero-tolerance situationsrespectfully, legally and consistently.
About the Program:
Enforcing a zero-tolerance policy can put managers and supervisors in a tough position. With no gray areas, second chances or margins for error, they must handle each situation properly to avoid legal repercussions for themselves and their organizations. This program adapts the ...
Promote individual goal setting and mindsetsforself-motivation.
About the Program:
Create a workforce of self-motivated superstars! Employees will discover what really motivates them and use that knowledge to set individual goals. They'll learn to develop and execute a plan and explore why faith in themselves is important to reaching their goals. Universal ...
Strengthen management approach with key leadership principles.
About the Program:
Imagine powerful leadership training that is serious fun! This animated video turns a set of familiar fairy tales into a journey of epic proportion. Memorable characters explore key leadership principles (truth and integrity, maximizing diversity, vision and foresight, focusing ...
Help new managers promoted from within get uptospeedfast.
About the Program:
Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, ...
Employees learn to recognize problem situations andreduce risk to the organization.
About the Program:
Ninety million dollars per year and rising . . . that is the direct cost of judgments levied annually by the EEOC for unlawful retaliation. Preventing Retaliation in the Workplace addresses the increased exposure employers face as claims surge. Employees learn to recognize ...
Reduce the risk of costly claims by preventing workplace retaliation.
About the Program:
Ninety million dollars per year and rising . . . that is the direct cost of judgments levied annually by the EEOC for unlawful retaliation. Preventing Retaliation in the Workplace addresses the increased exposure employers face as claims surge. Your managers will gain the ...
Apply The Change ResponseStrategytoproactivelyanalyzeand navigate any change
About the Program:
As organizations change with increasing speed, so does the pacein which employees must respond. Employees need the skills to react smarter, adapt faster and engage togetherin the face of change. Ready. Set. CHANGE! ™ powerfully equips employees with the ability to positively and ...
Inspire employees to provide unparalleled customer service.
About the Program:
Enlighten employees on the impact of unforgettable customer service with an engaging presentation of inspirational quotes and memorable music. Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive ...
Recognizing gender-based harassment; improperuseofcompany email
Recognizing gender-based harassment; improper use of company email
Meet annual, refreshersexualharassmentpreventiontraining requirements.
About the Program:
Do your employees know the difference between borderline behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers? Specifically designed for required reinforcement training on sexual harassment, using this program ...
How joking and innuendos can lead to sexual harassment
How joking and innuendos can lead to sexual harassment
Dealing with inappropriate art and pictures in the workplace
Dealing with inappropriate art and pictures in the workplace
How sexual humor and double entendre can leadtosexualharassment
How sexual humor and double entendre can lead to sexual harassment
Sharing inappropriate art and pictures in the workplace
Sharing inappropriate art and pictures in the workplace
Educate workforce on the most common formsofsexualharassment.
About the Program:
How pervasive is sexual harassment? Consider that more than 13,000 formal complaints are filed each year with the EEOC. Developed with leading legal experts, this program educates your workforce to help your organization prevent such complaints. Through a series of compelling ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just five minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about attitudes and the effects it has on relationships and companies. A perfect companion video to Bad Apples™.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just five minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about business ethics within your organization. A perfect companion video to A.C.T. with Integrity.
Short and Smart! Energize your employees and emphasize key learning points with music, graphic and quotes.
About the Program:
Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and grapics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organization
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about coaching others. A perfect companion video to The Courage to Coach™.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about conflict resolution. A perfect companion video to Everybody Wins.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about customer service. A perfect companion video to Glad I Could Help.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about the many types of diversity we encounter every day. A perfect companion video to Just Be F.A.I.R.™
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about workplace legal issues. A perfect companion video to the programs, It's the Law™ and any title in the Legal ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about respecting others in a multigenerational workplace. A perfect companion video to the program Generations: M.E.E.T. for ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about leadership, service, learning and growth in being solely dedicated to the people of the United States. Used alone or as a ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about the different forms of harassment and discrimination. A perfect companion video to The Right Side of the Line and It's ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about promoting ethical conduct and compliance in the workplace. A perfect companion video to the program L.E.A.D. with ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this video reinforces why hiring the right person for job is an interviewer's most important responsibility. A perfect companion video to The Three-Dimensional Interview program.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about the myths and realities of leaders and leadership. A perfect companion video to The Extraordinary Leader.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
Lookingfor a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. A ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about the importance of performance appraisals. A perfect companion video to Let's T.A.L.K.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about communicating with impact. A perfect companion video to Life IS a Series of Presentations.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about solving problems with one another. A perfect companion video to A.C.E. It!
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about respecting others. A perfect companion video to the programs, M.E.E.T. on Common Ground™ and We Need to ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about preventing retaliation in the workplace and maintaining a culture of compliance. A perfect companion video to Preventing ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this clear-cut video will energize a group and share the fundamental truths of successful selling. A perfect companion video to The S.A.L.E. Series.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about protecting your employees and organization from sexual harassment. A perfect companion video to the programs Sexual ...
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about what it really takes to succeed in a career. A perfect companion video to WorkSmarts™.
Short and smart! Energize your employees and emphasize key learning points with music, graphics and quotes.
About the Program:
In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about workplace violence and all its forms. A perfect companion video to Be S.A.F.E. (Not Sorry)™.
Inspire leaders to align their life and work withvisionand values.
About the Program:
Does personal leadership play a role in an organization�™s success? Dr. Stephen Covey, internationally respected leadership authority, lends his insights to this memorable program. Covey�™s thought-provoking ideas and other famous quotes share the screen with ...
Equip managers with must-have coaching skills.
About the Program:
Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video and a realistic range of tough ...
Help turn managers and supervisors into extraordinary leaders.
About the Program:
What separates an average leader from an extraordinary leader? Internationally acclaimed leadership authority Jack Zenger provides some compelling answers. Drawing from his extensive research and best-selling book, Jack helps demystify the journey from good to great, exploring ...
Addresses harassment in allitsforms,including,hazing,gossip, retaliation and more
ABM Industries Incorporated
Supervisor Harassment Prevention Training - 2010
About the Program:
Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn. The Right Side of the Line addresses harassment in all its forms, ...
Provides an effective communication modelforspeakingupagainst unacceptable workplace behaviors.
ABM Industries Incorporated
Supervisor Harassment Prevention Training - 2010
About the Program:
The M.E.E.T. Resolution module follows The Right Side of The Line. This module provides a communication model for speaking up and dealing effectively with situations where others engage
Addresses harassment in all its forms, includinghazing, gossip, retaliation and more.
About the Program:
Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn. The Right Side of the Line addresses harassment in all its forms, including hazing, gossip, retaliation and more. This program meets federal ...
Addresses harassment in allitsforms,includinghazing,gossip, retaliation and more.
About the Program:
Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn. The Right Side of the Line addresses harassment in all its forms, including hazing, gossip, retaliation and more. This program meets federal ...
Provides an effective communication model for speaking up against unacceptable workplace behaviors.
About the Program:
The M.E.E.T. Resolution module follows The Right Side of The Line. This module provides a communication model for speaking up and dealing effectively with situations where others engage in unacceptable workplace behavior.
Provides an effective communication modelforspeakingupagainst unacceptable workplace behaviors.
About the Program:
The M.E.E.T. Resolution module follows The Right Side of The Line. This module provides a communication model for speaking up and dealing effectively with situations where others engage in unacceptable workplace behavior.
The point at which jokes become harassment
The point at which jokes become harassment
The impact of gossip and defamation of character
The impact of gossip and defamation of character
Introduce new managers to their multiple roles andresponsibilities.
About the Program:
A part of The S.A.L.E. Series, Coach the S.A.L.E. for Sales Managers introduces the multiple roles, responsibilities, knowledge and skills required of an effective sales manager. Participants will experience a variety of learning activities, including opportunities to explore ...
Encourage support professionals to refer business,upsell and respond to challenging customer situations.
About the Program:
A part of The S.A.L.E. Series, Support the S.A.L.E. for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations. This program introduces a basic S.A.L.E. process which gives participants a comprehensive ...
Introduce new sales professionals to the basic salesprocess.
About the Program:
A part of The S.A.L.E. Series, Win the S.A.L.E. for Sales Professionals provides a comprehensive introduction to the basic sales process and is specifically designed for people who are new to sales or have limited sales experience. Learning activities include opportunities to ...
Interviewers learn to gain a complete pictureofcandidate′s match with job requirements andtheorganization
About the Program:
Save your organization time and money by consistently selecting the right person for the job. With practical, step-by step instruction, this program reveals how to use a consistent, structured interview process to evaluate for three critical dimensions: capability, commitment ...
Improve interactions with effective listening and feedback skills.
About the Program:
Communication goes to the heart of both personal and organizational effectiveness. A workforce lacking basic communication skills experiences more conflict, misses more opportunities and alienates more customers. The modules of this program bring a true level of excellence to ...
Encourage employees to be positive, manage emotions and keep things in perspective.
About the Program:
Why do some people handle constant change, confusion and competing priorities better than others? Emotional Intelligence. It's what helps us as individuals keep things in perspective and maintain an even keel in the midst of chaos and stress. The modules of this program ...
Improve work efficiency by managing priorities and organizing for results.
About the Program:
Today's jobs rarely include detailed instructions, relying instead on the initiative of individual employees to figure out how to get their work accomplished. The modules of this program empower your employees to create effective plans, involve others, ask for help and ...
Helps managers create a respectful workplace to resolveissues and build respect.
About the Program:
Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. This program offers a version of M.E.E.T. targeted to managers and supervisors. The focus is on the legal ...
Appropriate expression of opinion in the workplace
Appropriate expression of opinion in the workplace
Impact of joking and casual remarks
Impact of joking and casual remarks
Applies the Whale Done! approach in real-life business situations.
About the Program:
Whale Done!™ in Action applies the Whale Done!™ approach to real-life business situations to help participants learn how to transfer the approachinto their own life and work environment.
Demonstrates how positive relationships can transformthe workplace.
About the Program:
Transform your organization with the power of positive relationships! Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™approach. Filmed on location at SeaWorld�®, Whale Done!™ offers majestic sea c
Essential for helping new employees becomeproductiveasquickly as possible.
About the Program:
Success isn't just about the job you do…it's also about how you do it. Communicating effectively, working well with others, staying positive and flexible in the face of change--these are essentials for helping new employees become productive as quickly as possible. WorkSmarts™ ...